At Adventure Squared, we are committed to providing our customers with high-quality hammock gear and sewn goods. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. Please read our refund and return policy carefully to understand your rights and options.
-
Returns and Exchanges: 1.1. Eligibility: We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original condition, and with all tags and packaging intact. 1.2. Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation, is required for all returns and exchanges. 1.3. Non-Returnable Items: Some items are non-returnable, including but not limited to personalized or custom-made products, used items, and items purchased from third-party sellers. Please check the product description or contact our customer support for further details. 1.4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as a defective or incorrect item. 1.5. Return Process: To initiate a return or exchange, please contact our customer support team. They will guide you through the process and provide you with further instructions.
-
Refunds: 2.1. Refund Method: Refunds will be issued in the original form of payment used for the purchase. If the original payment method is no longer available, we will offer store credit or an alternative refund method. 2.2. Refund Timeframe: Once we receive the returned item and verify its condition, we will process the refund within 5 business days. The time it takes for the refund to reflect in your account may vary depending on your financial institution. 2.3. Partial Refunds: In some cases, a partial refund may be granted if the item is returned with missing parts, damaged packaging, or signs of use that affect its value. We will assess the situation and determine the appropriate refund amount.
-
Damaged or Defective Items: 3.1. Inspection upon Delivery: Please inspect your order upon delivery. If you receive a damaged or defective item, please contact us within 48 hours of delivery to report the issue. 3.2. Return or Replacement: In the case of damaged or defective items, we will provide a prepaid return label for the return shipment. Once we receive the item, we will either issue a refund or send a replacement, depending on your preference and product availability.
-
Cancellations: 4.1. Order Cancellations: If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the standard return process upon receiving the package.
-
Customer Support: 5.1. Our customer support team is available to assist you with any questions, concerns, or issues related to refunds and returns. You can reach us through our website, email, or phone during our business hours.
Note: Adventure Squared reserves the right to modify or update this refund and return policy at any time. Any changes will be communicated through our website or other appropriate channels.
Thank you for choosing Adventure Squared. We appreciate your trust in our products, and we will do our best to ensure a positive shopping experience for you